James Fremantle | Senior Manager, Consumer Policy and Enforcement
U.K. Civil Aviation Authority

The UK Civil Aviation Authority is the UK’s specialist aviation regulator. In addition to its safety and security responsibilities, the CAA enforces a range of passenger rights legislation and general consumer law. James is Senior Manager, Consumer Policy and Enforcement, with responsibility for aviation accessibility matters, including enforcement of Assimilated Regulation (EU) No 1107/2006 concerning the rights of disabled people and those with reduced mobility. His role is varied, working with a number of stakeholders on projects aimed at protecting the rights of consumers in the UK aviation market. It often takes him around the country to monitor the standards of service provided to disabled people and those with reduced mobility, as well meeting stakeholders from airlines, airports and Government. He also chairs the CAA’s Access Panel. James has previously had a number of other roles in its consumer protection division.