Amsterdam, 8 - 10 October 2024
Schedule
Create your personal agenda –check the favourite icon
Oct 88:55
Conference pass
Organiser’s welcome address: Daniel Boyle, GM of Transport, Terrapinn
Keynotes
Daniel Boyle, GM - Transport, Terrapinn Holdings Ltd
Oct 89:00
Conference pass
Inspirational Keynote: Accessibility in aviation – What should change look like?
Keynotes
Oct 89:10
Conference pass
Keynote Address: Reconciling customer experiences and modern airline retailing in a new world.
Keynotes
Tamur Goudarzi Pour, Group Head of Customer Experience, Lufthansa Group
Oct 89:25
Conference pass
Evolution of Metasearch and the Future of Distribution
Keynotes
Oct 89:40
Conference pass
Fireside Chat: Preparing for Tomorrow: Mastering Effective Tech Transformation
Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 810:00
Conference pass
Fireside Chat: Transforming loyalty and retailing at Finnair - Thinking beyond FFPs, NDC and One Order.
Airline Retail
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 810:00
Conference pass
Presentation: Ransomware, malware and phishing: what is the reality of our security and how can we prepare for increasingly sophisticated attacks?
Cyber Security Summit
Oct 810:00
Conference pass
Fireside Chat: Beyond compliance – How are we building trust and an inclusive airport experience for all?
Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Oct 810:00
Conference pass
Unifying the airport: A case study in streamlining operations through common situational awareness
Ground Operations
Jani Ceder, Head of Airport Operations Center, Finavia
Oct 810:00
Conference pass
Presentation: Anticipating reactions and building readiness: what strategies ensure passenger needs are met during IROPS?
IROPS Summit
James Machen, Group Head of Operations, AirAsia
Oct 810:00
Conference pass
Cultivating Customer Loyalty: The Leadership Connection to Exceptional Customer Experiences
Talent Summit
Moderator: James Parker, Director, Venari Partners
Oct 810:15
Conference pass
C-Level Retailing panel: The future of offer-order, Gen AI and loyalty in the new world of modern retailing
Airline Retail
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Tamur Goudarzi Pour, Group Head of Customer Experience, Lufthansa Group
Vincent Coste, Chief Commercial Officer, Riyadh Air
Julio Rodriguez, Chief Commercial Strategy Officer, IAG
Oct 810:15
Conference pass
Case study: Under threat: a look at the cyber-attacks that we've seen over the past year against European aviation.
Cyber Security Summit
Paul Midian, CISO, easyJet
Oct 810:15
Conference pass
Building trust, breaking barriers: How can we create a seamless travel experience for passengers with disabilities?
Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Abhi Chacko, Head of Innovation & Commercial IT, Gatwick Airport
Oct 810:15
Conference pass
Burn less, pay less: decreasing emission penalties through e-taxi
Ground Operations
Oct 810:15
Conference pass
Panel: How can the aviation industry mitigate disruption and build resilience to effectively navigate irregular operations?
IROPS Summit
Moderator: Susie Peterson, Founder and Chief Executive Officer, SP Aviation Consulting
Marlou Bordes, Director Customer Experience, KLM
James Machen, Group Head of Operations, AirAsia
Jonna Vermilä-Alajääski, Head of End-to-End Disruption Management, Finnair
Oct 810:15
Conference pass
CPO Panel: Exploring HR strategies for diversity, engagement, and future-proofing the aviation industry
Talent Summit
Moderator: Jenny Walsh, Head of Client Relations, Venari Partners
Jane Storm, Group People Director, easyJet
Oct 810:30
Conference pass
Panel: How can the aviation industry accurately identify risks and develop robust cyber security strategies to address global threats?
Cyber Security Summit
Christian Garske, Business Director – IT-Security & Privacy, Lufthansa Industry Solutions
Paul Midian, CISO, easyJet
Oct 810:30
Conference pass
Beyond efficiency: How are we embracing AI, automation, and collaboration to create an efficient ground operations ecosystem?
Ground Operations
Moderator: Mohammad Taher, Engineer & Educator, The Airport Guy
Thomas Hoff Andersson, Managing Director and Chief Operating Officer, Flughafen Berlin Brandenburg GmbH
Amit Sukhija, Founder and Chief Executive Officer, ZestIOT Technologies Pvt Ltd
Jan Willem Kappes, SVP Global Sales, Assaia
Mario Georgi, Senior Project Manager Ground Services, Fraport AG
Oct 811:45
Conference pass
Fireside Chat: Order/Offer at Air France-KLM: Lessons learned to Date
Airline Retail
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 811:45
Conference pass
Presentation: How can we develop comprehensive cyber security strategies tailored to the unique challenges faced by the aviation industry?
Cyber Security Summit
Oct 811:45
Conference pass
Empowering Passengers: Dublin Airport's Autonomous Robots for Enhanced Mobility
Digital Accessibility Summit
Oct 811:45
Conference pass
Schiphol Case Study: The future of baggage and addressing various challenges through robotics
Ground Operations
Zahra Merchant, Chapter Lead Robotics, Royal Schiphol Group
Oct 811:45
Conference pass
Presentation: How can we strike the right balance between human-centric and tech-based responses to disruptions?
IROPS Summit
Duarte Afonso, Director Operations Strategy and Performance, TAP Air Portugal
Oct 811:45
Conference pass
TikTok, Instagram and Youtube; How Social Media Can Solve The Aviation Skills Crisis
Talent Summit
Mohammad Taher, Engineer & Educator, The Airport Guy
Oct 811:55
Conference pass
Beyond the algorithm: How can technology empower crew and in turn enhance the passenger experience?
Talent Summit
Moderator: Jenny Walsh, Head of Client Relations, Venari Partners
Jason Ward, Chief People & Customer Officer, Azul Airlines
Rossann R. Domingo, Manager - Crew Planning Division, Philippine Airlines
Chris Denton, Executive Advisor – People, Corporate & Sustainability, WestJet Airlines Ltd
Oct 812:00
Conference pass
What links Llamas, Loyalty and Leaping Profits? Join Volantio to learn how to unlock profits from passenger flexibility
Airline Retail
Azim Barodawala, CEO, Volantio Inc.
Session led by: 
Oct 812:00
Conference pass
Presentation: How can we effectively integrate cyber security strategies into their everyday decision-making processes?
Cyber Security Summit
Patrick MANA, CybersecurityProgram Manager - EATM-CERT Manager, EUROCONTROL
Oct 812:00
Conference pass
Making London Gatwick the Accessible Airport for everyone
Digital Accessibility Summit
Anna-Ruth Cockerham, Accessibility Manager, London Gatwick
Oct 812:00
Conference pass
Presentation: Transforming Crisis Management with Intelligent Vouchering
IROPS Summit
Oct 812:15
Conference pass
Panel: Rethinking your NDC content strategy – How are you differentiating your offers, developing new bundles, using dynamic pricing and evolving your own ecosystem?
Airline Retail
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Celia Munoz Espin, Commercial Strategy and Distribution Director, Iberia
Bryan Porter, Chief Revenue Officer, Datalex Ireland Ltd
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Oct 812:15
Conference pass
Panel: How will advancements in AI technology impact the technical aspects of cyber security within the aviation industry?
Cyber Security Summit
Patrick MANA, CybersecurityProgram Manager - EATM-CERT Manager, EUROCONTROL
Oct 812:15
Conference pass
Panel: Achieving accessibility in action: Staff training, technology and practical solutions
Digital Accessibility Summit
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Emanuele Vergelli, Customer Service Agent, American Airlines
Maria Kapralou-Asargiotakis, Head Services to Passengers with disability, Athens International Airport Sa
Ainhoa Serrano, Sustainability | Social Impact Manager, Iberia
Pál Hegedűs, Head of Terminal Services, Budapest Airport
Oct 812:15
Conference pass
Is the current baggage handling system failing us and how are we going to improve it?
Ground Operations
Viktoria Rudo, Senior Manager Head of Baggage Processes, Lufthansa Group
Timos Korosis, Airport Systems & Ground Product Developer, Aegean
Semi Gabteni, Head of Data and Management Science, Groupe ADP
Oct 812:15
Conference pass
Panel: How is the aviation industry leveraging innovative technologies to enhance operational resilience and manage disruptions?
IROPS Summit
Moderator: Susie Peterson, Founder and Chief Executive Officer, SP Aviation Consulting
Sadaqat Ali Soomro, Head of Flight Operations Support Services, Qatar Airways
Sveinn Akerlie, Chief Executive Officer, Plan 3
Duarte Afonso, Director Operations Strategy and Performance, TAP Air Portugal
Steven Boliek, Senior Manager - Strategy and Innovation, United Airlines
Oct 813:00
Conference pass
Schiphol Innovation Tour: Behind the scenes at Schiphol – An insider's journey into aviation innovation
Airport Strategy
Data Driven Operations at Schiphol
This exclusive tour offers an insider's view of how cutting-edge technology and AI drive operations at Schiphol Airport. With the ambitious goal of becoming a fully autonomous airport, Schiphol leverages data and technology to enhance every aspect of its operations.
During the tour, you will experience firsthand how Schiphol's daily activities and decisions are driven by real-time data. From allocating aircraft stands to optimising turnaround times and managing airport capacity, data-driven insights are crucial for smooth operations. You will see how Schiphol effectively integrates data into airport operations and realises the adoption of new technologies.
By the end of the tour, participants have gained in-depth knowledge of how Schiphol collaborates with its airport partners to realise data driven operations and advances towards becoming a fully autonomous airport.
Elevating the experience for all passengers
This exclusive tour offers insight into how Schiphol is optimizing and personalizing the experience for all passenger types using online and offline touchpoints. From VIP’s to PRM passengers, Schiphol will showcase innovative solutions which aim to provide the best possible experience for all passengers.
During the tour, you will visit multiple passenger touch points to showcase the latest trends and innovations Schiphol has implemented to enhance the passenger experience. From a tour of the in 2021 redeveloped VIP centre to the latest innovations in the terminal, such as leveraging predictive data or using autonomous wheelchairs.
The tour aims to inspire participants and to provide learnings on how Schiphol develops solutions both in-house as well as in collaboration with partners to drive the passenger experience for all.
Lennert l'Amie, Chief Information Officer, Royal Schiphol Group
Oct 813:00
Conference pass
RISE Panel: Embracing Diversity: Addressing cultural differences and gender barriers for Women in Aviation.
Talent Summit
Oct 814:00
Conference pass
Presentation: How can airlines harness the power of enterprise data to improve day-to-day operations?
AI/ML
Ben Dias, Data Science & Analytics Director, easyJet
Oct 814:00
Conference pass
Pros Workshop: The Secret of AI Profit Optimization
Airline Retail
Oct 814:00
Conference pass
Presentation: How can we empower passengers and enhance autonomy on the day of travel?
Customer Experience
Rossen Dimitrov, Chief Officer Customer Experience, SAUDIA
Oct 814:00
Conference pass
Fireside Chat: Unlocking growth with Hangar 51
Innovation Summit
Oct 814:00
Conference pass
Fireside chat: How much can we rely on new technology to forward our sustainability goals?
Sustainability
Oct 814:15
Conference pass
Presentation: What are the future possibilities of using AI and AI Assistants in practical maintenance activities?
AI/ML
Oct 814:15
Conference pass
Presentation: CX with a little extra – how to create brand love across the passenger journey as a Value Airline
Customer Experience
Oct 814:15
Conference pass
Quantifying Momentum - A (p)review of Innovation in Aviation
Innovation Summit
Oct 814:15
Conference pass
Presentation: How can airlines improve their fuel optimization to maximise efficiency and minimise their carbon emissions?
Sustainability
Antoine Laborde, Director of Fuel, AIR FRANCE
Oct 814:30
Conference pass
Panel: How can predictive modelling and data analytics revolutionize resource distribution and optimize operational decision-making in aviation?
AI/ML
Daniel Engberg, Head Of Ai and It Strategy, SAS Scandinavian Airlines
Brad Surak, Vice President, Digital Aviation Solutions, The Boeing Company
Ben Dias, Data Science & Analytics Director, easyJet
Jean-Philippe Beaujard, General Director, FlightWatching
Oct 814:30
Conference pass
Panel: How can the entire aviation ecosystem collaborate to design end-to-end customer journeys that prioritize passenger satisfaction and enhance commercial success?
Customer Experience
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Rossen Dimitrov, Chief Officer Customer Experience, SAUDIA
Vivian Lo, GM Customer Experience and Design, Cathay Pacific
Ella Alkalay Schreiber, SVP, GM Fintech, Hopper
Oct 814:30
Conference pass
Panel: Innovation Ignition: Separating hype from reality
Innovation Summit
Lisa Eyamie, Director Digital Business Development and Transformation, WestJet
Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Ivan Terekhov, Director of Research & Intelligence, Lufthansa Innovation Hub
Oct 814:30
Conference pass
Panel: How can AI and data analytics be harnessed to mitigate contrails and drive sustainability in aviation?
Sustainability
Antoine Laborde, Director of Fuel, AIR FRANCE
Christoph Todt, Director Transformation & Change, TUI
Oct 815:00
Conference pass
Airline Distribution and Retailing Masterclass (RSVP for airliners, only)
Airline Retail
Oct 816:00
Conference pass
Presentation: How are augmented reality and virtual reality technologies, including computer vision, expected to improve operations?
AI/ML
Abe Dev, VP Digital, technology & Innovation, Riyadh Air
Oct 816:00
Conference pass
Presentation: How can airlines and airports innovate to create exciting and functional lounge experiences for travellers across various travel classes?
Customer Experience
Oct 816:00
Conference pass
Cleared for take-off: How Alaska Airlines and UP.Labs are accelerating innovation with next-generation aviation startups
Innovation Summit
Pasha Saleh, Head of Corporate Development, Alaska Airlines
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Oct 816:00
Conference pass
End-to-end contrail management, solving half of aviation's climate impact this decade.
Sustainability
Oct 816:15
Conference pass
Presentation: A harmonized CCMS (Component Content Management System) for LH Group
AI/ML
Oct 816:15
Conference pass
Presentation: How can airlines use innovative tech to benefit customers on-board?
Customer Experience
Jo Hirayasu, Manager, ZIPAIR Tokyo
Oct 816:15
Conference pass
Investing in the future: How JAL Ventures is shaping the future of air travel
Innovation Summit
Oct 816:30
Conference pass
Case study: How are large language models expected to improve day-to-day airline operations?
AI/ML
Oct 816:30
Conference pass
Panel: How can airlines optimise inflight service design to deliver personalized experiences and maximize passenger satisfaction?
Customer Experience
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Jo Hirayasu, Manager, ZIPAIR Tokyo
Joaquim Gonsalves, Associate Vice President - In-Flight Services, Indigo Airways
Oct 816:30
Conference pass
Fireside Chat: How does an airline innovate and think about the future when the foundations and what we need today still needs work and focus?
Innovation Summit
Interviewee: Lisa Eyamie, Director Digital Business Development and Transformation, WestJet
Oct 816:45
Conference pass
Panel: What are the key innovative technologies poised to revolutionise airline operations, and how can the industry effectively integrate these advancements?
AI/ML
Baris Findik, CIO, Pegasus Airlines
Daan Klein Douwel, Head of Data & AI, Air France-KLM
Abe Dev, VP Digital, technology & Innovation, Riyadh Air
Oct 816:45
Conference pass
Post Competition Triumph: How InterLnkd is shaping the future of retail in aviation
Innovation Summit
Barry Klipp, Chief Executive Officer, InterLnkd
Oct 816:50
Conference pass
Start-Up Pitch Competition
Innovation Summit
Giulio Ranucci, Head of Innovation & Digital, A.D.R.
Dee Waddell, Managing Partner, Global Industry Leader, Travel & Transportation Industries, IBM, IBM
Martin Mitev, Innovation Lead, airBaltic
Create your personal agenda –check the favourite icon
Oct 98:40
Conference pass
Organisers welcome address: Daniel Boyle, GM, Transport, Terrapinn
Keynotes
Daniel Boyle, GM - Transport, Terrapinn Holdings Ltd
Oct 98:45
Conference pass
Oct 98:50
Conference pass
KLM CEO welcome address: Marjan Rintel, CEO, KLM
Keynotes
Oct 98:55
Conference pass
Keynote Interview: How to run a great airline for customers, while decreasing our environmental footprint and accelerating digitalization
Keynotes
Oct 99:10
Conference pass
Keynote Interview: Understanding more about the future of international expansion at Breeze and finding out what David thinks of the current state of play of the industry?
Keynotes
Interviewee: David Neeleman, Founder and Chief Executive Officer, Breeze Airways
Oct 99:25
Conference pass
Keynote Interview: Overcoming operational challenges to fuel future growth.
Keynotes
Interviewee: József Váradi, Chief Executive Officer, Wizz Air
Oct 99:40
Conference pass
Keynote CEO Panel: Mitigating geopolitics, adopting Gen AI, building more efficiency and managing supply chain issues – what’s the state of play?
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Willie Walsh, Director General, IATA
David Neeleman, Founder and Chief Executive Officer, Breeze Airways
Oct 910:00
Conference pass
Keynote Interview: Balancing the integration of emerging technologies with overarching airport business goals and human-centric experiences
Airport Keynote
Oct 910:15
Conference pass
Keynote Interview: Exploring the vision, opportunities, and challenges ahead for Schiphol Airport under new leadership
Airport Keynote
Oct 910:30
Conference pass
Keynote Interview: Investigating Toronto Pearson International Airport’s transformative capital program and advanced relationship with digital innovation
Airport Keynote
Interviewee: Deborah Flint, President, Greater Toronto Airports Authority
Oct 910:40
Conference pass
Workshop: The First AI-based decision-making engine for airlines.
AI/ML
Oct 910:45
Conference pass
Keynote Interview: How is Pittsburgh International Airport enacting holistic innovation by targeting technology, workforce, and energy?
Airport Keynote
Oct 911:00
Conference pass
Keynote Panel: How will harnessing digital transformation and innovation allow airports to achieve peak operational efficiency?
Airport Keynote
Deborah Flint, President, Greater Toronto Airports Authority
Oct 912:10
Conference pass
Keynote Interview: Restructuring SAS – What is the future beyond Chapter 11?
Keynotes
Interviewee: Anko van der Werff, President & Chief Executive Officer, SAS - Scandinavian Airlines
Oct 912:10
Conference pass
Oct 912:15
Conference pass
Fireside chat: How can AI be leveraged to drive value across all areas of business?
AI/ML
Richard Masters, Vice President - Data & AI, Virgin Atlantic
Oct 912:15
Conference pass
How can we effectively manage data through leadership to navigate the modern data-driven landscape?
Airport Data, Security and Robotics
Oct 912:15
Conference pass
Transforming airport operations: Leveraging AI (and Cloud) for efficiency and passenger experience
Airport Innovation
Oct 912:15
Conference pass
Fireside Chat: Preparing for the next wave of digitalisation through identifying the right talent, tech and suppliers
Airport Strategy
Lennert l'Amie, Chief Information Officer, Royal Schiphol Group
Oct 912:15
Conference pass
Fireside chat: How can airlines elevate the passenger experience to differentiate themselves in the competitive landscape?
Customer Experience
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Rajesh Dogra, Chief Customer Experience and Ground Handling Officer, Air India Ltd
Oct 912:15
Conference pass
Fireside chat: With passenger expectations rising, how can airlines deliver a digital experience like those experienced at home?
IFEC
Norman Haughton, Director of IFEC Product and Analytics, Air Canada
Oct 912:15
Conference pass
Presentation: Making a Market – United’s Traveler Commerce Platform
Loyalty
Oct 912:15
Conference pass
Presentation: How can airlines harness passenger insights and manage expectations to propel brand growth?
Marketing
Oct 912:15
Conference pass
Opening Speech: United’s Sustainable Flight Fund
Sustainability
Oct 912:25
Conference pass
Keynote Interview: Exploring Pegasus’s plans for growth in Europe, the Middle East and CIS countries.
Keynotes
Interviewee: Güliz Öztürk, Chief Executive Officer, Pegasus Airlines
Oct 912:25
Conference pass
Fireside chat: What does the future of Offer and Order at Emirates
Airline Retail
Interviewee: Anand Lakshminarayanan, Senior Vice President Revenue Optimisation, Emirates Airline
Oct 912:25
Conference pass
Presentation: Transformation from legacy IT to customer-centric tech enablement
Digital & IT
Oliver Schmitt, SVP Digital Customer Solutions & MD Digital Hangar, Lufthansa Group Digital Hangar GmbH
Thomas Rückert, SVP & CIO, Lufthansa Group
Oct 912:25
Conference pass
Presentation: Revolutionizing Air Travel Payments with Digital Wallets; A Case Study of TK Wallet
Payments
Serdar Gurbuz, SVP, Customer Solutions & Analytics, TURKISH AIRLINES
Oct 912:30
Conference pass
Panel: How will generative AI impact the aviation sector, and what strategies can be employed to harness its potential?
AI/ML
Sanjay Nair, Managing Director of Data and ML Engineering and Operations, United Airlines
Richard Masters, Vice President - Data & AI, Virgin Atlantic
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Oct 912:30
Conference pass
How can airports benefit from digital airside data availability?
Airport Data, Security and Robotics
Marek Franko, Chief Executive Officer, NG Aviation
Oct 912:30
Conference pass
A hidden operations’ gem: benefits of faster turnarounds
Airport Innovation
ISAIAH Cox, Chief Executive Officer, WheelTug
Oct 912:30
Conference pass
Airport CIO Panel: Advancing the industry to contactless journeys by 2030
Airport Strategy
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
Lennert l'Amie, Chief Information Officer, Royal Schiphol Group
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport
Oct 912:30
Conference pass
Case study: Digital Transformation for Experience Excellence
Customer Experience
Octavi Gibernau Torres, Head of Ecommerce, Fly LEVEL
Danielle Harvey, Vice President, Travel & Hospitality Strategy, Quantum Metric
Oct 912:30
Conference pass
How Delta Uses Ditto’s Peer-to-Peer Networking To Avoid Regulatory Fines During Tarmac Delays
IFEC
Jim Littlefield, Product Leader for In-flight Services (IFS) Digital Innovation, Delta Air Lines
Oct 912:30
Conference pass
Presentation: A Contextualized Journey: Real-time Personalization & Revenue in Loyalty Currency Retailing
Loyalty
James Curry, VP Product and Member Engagement, Emirates
Oct 912:30
Conference pass
Presentation: Beyond the Flight: Why Destination Content and AI should be part of Airline Marketing
Marketing
Iñigo Valenzuela, Chief Executive Officer and Founder, SMARTVEL
Oct 912:30
Conference pass
Fireside chat: What challenges are hindering widespread sustainability efforts in aviation, and how can we overcome them?
Sustainability
Amelia DeLuca, Chief Sustainability Officer, Delta Air Lines
Oct 912:40
Conference pass
Panel: Understanding how CEOs are approaching structural industry shifts, potential for growth, sustainability implications and AI business transformation.
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Tony Douglas, Chief Executive Officer, Riyadh Air
Anko van der Werff, President & Chief Executive Officer, SAS - Scandinavian Airlines
Güliz Öztürk, Chief Executive Officer, Pegasus Airlines
Gioacchina Randazzo, Microsoft
Oct 912:40
Conference pass
Presentation: Driving next-gen loyalty through embedded protection
Airline Retail
Session led by: 
Oct 912:40
Conference pass
From Idea to Production: Real-world Applications of AI in Aviation.
Digital & IT
Session led by: 
Oct 912:40
Conference pass
Fireside Chat: Travel Enhancements & Fintech from HTS
Payments
Kiera Haining, SVP Travel, Hopper
Oct 912:45
Conference pass
Panel: Data synergy: Can we unlock aviation’s potential through collaboration?
Airport Data, Security and Robotics
Andrew Isenman, Head of Technology, Cloud and Data, Heathrow Airport
Semi Gabteni, Head of Data and Management Science, Groupe ADP
Marek Franko, Chief Executive Officer, NG Aviation
Oct 912:45
Conference pass
Panel: The connected airfield: Can AI, data and digital twins revolutionise airport operations?
Airport Innovation
Moderator: Mohammad Taher, Engineer & Educator, The Airport Guy
Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, Munich Airport
Peta Wolmarans, Director - Planning, Vancouver International Airport
Christiaan Hen, CEO, Assaia
Oct 912:45
Conference pass
Panel: How can airlines strategically enhance passenger experience to create memorable journeys and foster customer loyalty?
Customer Experience
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Marleen van de Pol, VP Customer Experience, KLM
Rajesh Dogra, Chief Customer Experience and Ground Handling Officer, Air India Ltd
Melanie Berry, Director of Customer Experience, Iberia Airlines
Oct 912:45
Conference pass
Panel: How can airlines leverage IFEC to enhance passenger satisfaction, optimize operational efficiency, and generate revenue in an increasingly digitalized aviation landscape?
IFEC
Norman Haughton, Director of IFEC Product and Analytics, Air Canada
Mir Amer Hussain, Head - Product Development and IFE&C, Transformation, Air India
Aaron Goldberg, Director, Product Management, Intelsat
Oct 912:45
Conference pass
Presentation: Enabling loyalty to be flexible in a dynamic travel tech landscape
Loyalty
Gerald Schloegl, MD, Miles&More
Oct 912:45
Conference pass
Presentation: The New Basic Airline: Introducing the new norm in air travel.
Marketing
Yasuhiro Fukada, Director, COO, ZIPAIR TOKYO INC.
Oct 912:45
Conference pass
Panel: How can the aviation industry accelerate the journey to SAF adoption and meet growing demand for change?
Sustainability
Amelia DeLuca, Chief Sustainability Officer, Delta Air Lines
Oct 912:55
Conference pass
Panel: How does NDC need to further develop so that we are fully prepared for an offer-order world?
Airline Retail
Roland Jaggi, Chief Commercial Officer, Aegean Airlines
Anand Lakshminarayanan, Senior Vice President Revenue Optimisation, Emirates Airline
Oct 912:55
Conference pass
CIO Panel: How do we fully realise the massive potential of airline tech transformation to help drive industry wide value by 2030?
Digital & IT
Dee Waddell, Managing Partner, Global Industry Leader, Travel & Transportation Industries, IBM, IBM
Thomas Rückert, SVP & CIO, Lufthansa Group
Oct 912:55
Conference pass
Panel: Is an advanced FinTech strategy now essential to airlines providing an optimal payment experience?
Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Serdar Gurbuz, SVP, Customer Solutions & Analytics, TURKISH AIRLINES
Oct 913:00
Conference pass
Panel: How can digital innovation be leveraged to ensure loyalty programs are accessing an optimal, quantifiable return on investment?
Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Gerald Schloegl, MD, Miles&More
Oct 913:00
Conference pass
Panel: How are airlines optimising their commercial strategies to effectively target market segments, engage customers, and convert data insights into revenue?
Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Siddhartha Butalia, Chief Marketing Officer, Air India Express
Anais Engelmajer, Senior Director of Product Management, Travel, PROS
Colton Snow, Chief Marketing Officer, Sun Country Airlines
Ahmet Bagdat, Chief Marketing Officer, Pegasus Airlines
Oct 914:40
Conference pass
Fireside Chat: Marty St. George, President, JetBlue
Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Oct 914:40
Conference pass
Presentation: How can dashboards be improved with real time data that’s ready for consumption?
AI/ML
Kunaal Abhijit Masih, Head of Digital Transformation, Cathay Pacific Airways
Oct 914:40
Conference pass
Innovating Airport Security: How ADR strives to be a frontrunner
Airport Data, Security and Robotics
Marco Stramaccioni, Managing Director, ADR Security
Oct 914:40
Conference pass
Fireside chat: Establishing safe and efficient eVTOL operations at existing airports.
Airport Innovation
Interviewer: Sergio Alegre Calero, Director General, Airport Regions Council
Oct 914:40
Conference pass
Fireside Chat: Leveraging data from the customer perspective to optimise Malaysia Airports’ operations
Airport Strategy
Gordon Stewart, Chief Operating Officer, Malaysia Airports Holdings Berhad
Oct 914:40
Conference pass
Fireside Chat: How do you capture more wallet-share by thinking outside of the box and intertwining distribution, ancillaries, loyalty and digital marketing?
Airline Retail
Juliana Ramirez, VP Ancillary Revenue & Digital, Flair Airlines
Oct 914:40
Conference pass
Presentation: Improving the end-to-end customer journey using AI.
Customer Experience
Oliver Schmitt, SVP Digital Customer Solutions & MD Digital Hangar, Lufthansa Group Digital Hangar GmbH
Oct 914:40
Conference pass
Fireside Chat: Understanding what kind of Gen AI policies and practices need to be put in place to ensure effective governance and adherence with future regulation.
Digital & IT
Interviewee: Kim Macaulay, Chief Information and Data Officer, IATA
Oct 914:40
Conference pass
Presentation: How can new interconnected eco systems open up opportunities for innovative and immersive passenger experiences?
IFEC
Jo Hirayasu, Manager, ZIPAIR Tokyo
Oct 914:40
Conference pass
Interview: How is Aegean Airlines revolutionising customer experience through personalisation and omnichannel orchestration?
Loyalty
Interviewer: Harald Deprosse, Partner, Envolved GmbH
Alexandra Christopoulou, Customer Value Growth Director, Aegean Airlines
Oct 914:40
Conference pass
Presentation: How can airlines advance their social media marketing strategies and tap into their USP?
Marketing
Kishen Ramaswamy, Head of Brand, Social Media, Design & Content, Air India Express
Oct 914:40
Conference pass
Presentation: How is Air Serbia expanding their market and adapting to passenger needs through tools like payment orchestration and alternative payments?
Payments
Srdjan Prokic, Head of e-Commerce, Air Serbia
Oct 914:40
Conference pass
Presentation: What does the pathway to net-zero by 2045 look like for Finnair?
Sustainability
Oct 914:55
Conference pass
Fireside Chat: Fintech Ancillaries for Airlines: A la carte flexibility for modern travellers
Keynotes
Ella Alkalay Schreiber, SVP, GM Fintech, Hopper
Session led by: 
Oct 914:55
Conference pass
Panel: How can we harness AI to improve operational efficiency and strategic decision-making?
AI/ML
Kunaal Abhijit Masih, Head of Digital Transformation, Cathay Pacific Airways
Ashish Vikram, Chief Technology and Innovation Officer, Spicejet
Kevin Hightower, Vice President of Product, Cirium
Oct 914:55
Conference pass
Panel: Future- proofing security: Can technology help us forge a smarter, robust security ecosystem?
Airport Data, Security and Robotics
Marco Stramaccioni, Managing Director, ADR Security
Navaid Ahsan, Head of Aviation Security Operations, Etihad
Oct 914:55
Conference pass
Panel: Urban Air Mobility: Taking Flight – Challenges, Opportunities, and the Future of Airports
Airport Innovation
Moderator: Sergio Alegre Calero, Director General, Airport Regions Council
Joseph Alesia, Head of Advanced Air Mobility, NEOM
Vanesa Calvo, Head of Funding and Innovation Trends, A.E.N.A.
Oct 914:55
Conference pass
Airport COO Panel: Roadmapping digitisation to achieve seamless airport operations
Airport Strategy
Satyaki Raghunath, Chief Operating Officer, Bangalore International Airport
Gordon Stewart, Chief Operating Officer, Malaysia Airports Holdings Berhad
Oct 914:55
Conference pass
Live Case Study with Airline Partner: Pioneering the First Generative Inventory Engine
Airline Retail
Oct 914:55
Conference pass
Passenger First Philosophy: Aer Lingus's Success with Cloud Transformation, Powered by Amach
Customer Experience
Susanne Carberry, Chief Customer Officer, Aer Lingus
Rob Lazzurs, CTO, Amach
Oct 914:55
Conference pass
Breaking data silos for improved airline operations
Digital & IT
Session led by: 
Oct 914:55
Conference pass
Panel: How will emerging technologies and partnerships redefine the landscape of IFEC, shaping the future of the airline industry?
IFEC
Dirk Lindemeier, Chief Commercial Officer, Skyfive
Oct 914:55
Conference pass
Panel: NextGen Loyalty CX – Using AI and data to personalize loyalty offerings and build an advanced customer journey
Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Shefali Higgins, Head of Member Engagement, Skywards, Emirates
Tanner Huysman, Director, E-commerce, Ancillaries, & Loyalty, Vueling Airlines
Alexandra Christopoulou, Customer Value Growth Director, Aegean Airlines
Oct 914:55
Conference pass
Panel: What innovative technologies and strategies will shape the future of airline marketing?
Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Deirdre Macklin, Head of Marketing & Brand, Ryanair
Oct 914:55
Conference pass
Presentation: Global Airline Payments - Challenges and Opportunities
Payments
Vickie Tordoff, Senior Marketing Manager, Worldline
Oct 914:55
Conference pass
Panel: How are global perspectives and collaborative efforts driving sustainability in the aviation sector?
Sustainability
Ann-Sofie Hörlin, Head of Sustainability, SAS Group
Paul Zissermann, Sustainability Director, SkyTeam
Jonathon Counsell, Group Sustainability Officer, IAG
Oct 915:10
Conference pass
Presentation: Modern Airline Retailing: AI-Driven Revenue Optimization and Offer Creation
Keynotes
Session led by: 
Oct 915:10
Conference pass
Ancillary Panel: Are ancillaries the new loyalty programs?
Airline Retail
Chris Engle, Chief Customer Officer, Plusgrade
Robert Mulet Gomez, Director Digital Experience, Avianca
Jacob Maloney, Director, E-commerce and Digital Products, Frontier Airlines
Juliana Ramirez, VP Ancillary Revenue & Digital, Flair Airlines
Simon Grennan, Chief Executive Officer, Planitas
Oct 915:10
Conference pass
The Data Dilemma: Balancing Innovation with Customer-Centric Value Creation : Findings from Rokt, powered by Forrester Research
Customer Experience
Oct 915:10
Conference pass
CIO Panel: With the further democratisation of technology such as Gen AI tools how can you ensure that your airline remains responsible and secure?
Digital & IT
Cormac Walsh, Global Head of Industry: Aerospace, IBM/Nordcloud
Stuart Birrell, Chief Data and Information Officer, easyJet
Kim Macaulay, Chief Information and Data Officer, IATA
Oct 915:10
Conference pass
Panel: How crucial is payment orchestration when enhancing digital payments within a quickly expanding and evolving market?
Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Keli Sandeman, Payment Strategy Manager, Virgin Atlantic Airways
Liam Nuttall, Manager Payments, Etihad Airways
Charlotte Smith, Senior Payments Commercial Lead, British airways
Oct 915:25
Conference pass
Commercial Leaders Panel: Understanding the current and future potential of Gen AI for commercial airline teams?
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Onur Dedekoylu, Chief Commercial Officer, Pegasus Airlines
Sophie Dekkers, CCO, easyJet
Oct 915:25
Conference pass
Panel: How can airlines harness technology to create seamless experiences for passengers?
Customer Experience
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Pablo Gomez Gallardo Maass, Chief Digital Officer, VivaAerobus
Oct 916:15
Conference pass
Fireside Chat: What can we learn from the large service industries when it comes to innovation, transformation and investment?
Keynotes
Moderator: Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Oct 916:30
Conference pass
Innovation Panel: Where do we invest next?
Keynotes
Moderator: Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Vicki Nakata, Airline Venture CEO, Alaska Airlines / UP.Labs
Oct 917:00
Conference pass
Keynote Interview: The transformation of BA.com
Keynotes
Interviewer: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Interviewer: Dirk John, Chief Information and Digital Officer, British airways
Oct 917:15
Conference pass
Closing keynote panel: Hype cycle, data, loyalty, eCommerce and travel trends
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Sara Freitas, Director E-commerce and Digital Experience, TAP Air Portugal
Serdar Gurbuz, SVP, Customer Solutions & Analytics, TURKISH AIRLINES
Dirk John, Chief Information and Digital Officer, British airways
Oct 918:00
Conference pass
Evening drinks reception hosted by CarTrawler
Keynotes
Session led by: 
Create your personal agenda –check the favourite icon
Oct 109:15
Conference pass
Keynote Address: How Travel Well guides the product and marketing improvements at KLM Royal Dutch Airlines
Keynotes
Oct 109:30
Conference pass
A Customer Case Study in Ancillary Digitalization with Omnevo
Keynotes
Session led by: 
Oct 109:45
Conference pass
Keynote Presentation: Transforming the guest experience through AI and emerging technologies
Keynotes
Oct 109:45
Conference pass
Keynote Interview: Exploring strategic alliances which will amplify international cohesion and foster innovation
Airport Keynote
Ayman Aboabah, Chief Executive Officer, Riyadh Airports Company
Oct 1010:00
Conference pass
Keynote Presentation: Unveiling Lufthansa Group's Brand Engine of Growth
Keynotes
Olivier Krueger, Chief Marketing Officer, Lufthansa Group
Oct 1010:00
Conference pass
Keynote Panel: How can the airport industry leverage collaboration, innovation and technology to drive growth and revolutionise the travel ecosystem?
Airport Keynote
Ayman Aboabah, Chief Executive Officer, Riyadh Airports Company
Mohamed Al Binfalah, Chief Executive Officer, Bahrain Airport Company
Bettina Ganghofer, Managing Director And Chief Executive Officer, Salzburg Airport
Athanasios Titonis, Chief Executive Officer, Mactan-Cebu International Airport
Oct 1011:15
Conference pass
Presentation: How can we leverage data analytics to maximise budget?
AI/ML
Liliana García Magaña, Head of Business Intelligence, Viva Aerobús
Oct 1011:15
Conference pass
How is Munich Airport transforming airport operations through robotics to enhance customer experience?
Airport Data, Security and Robotics
Interviewee: Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, Munich Airport
Oct 1011:15
Conference pass
Fireside Chat: Beyond digital identities - how to leverage biometrics to drive a new airport experience across stakeholders?
Airport Innovation
Interviewee: Aaron Beeson, Director of Innovation, ANA Aeroportos de Portugal
Interviewer: Steve Armitage, Head of Design & Innovation, Heathrow
Oct 1011:15
Conference pass
Presentation: MAG’s GEN AI assistance language model and navigating data opportunities, hallucinations, and passenger preferences
Airport Strategy
John Hudson, Chief Technology Officer, M.A.G.
Oct 1011:15
Conference pass
Presentation: How can airlines improve their contact centres for better passenger understanding?
Customer Experience
Mark Anthony Munsayac, Head of Customer Experience, Philippine Airlines
Oct 1011:15
Conference pass
Fireside Chat: Taking AFKLM away from the PSS to full Offer-Order management system.
Digital & IT
Interviewee: Iris Taguet, Program Director for Modern Airline Retailing, Air France - KLM
Oct 1011:15
Conference pass
Fireside Chat: Redefining redemption in the LCC space
Loyalty
Interviewer: Harald Deprosse, Partner, Envolved GmbH
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Oct 1011:15
Conference pass
Presentation: How can collaboration across stakeholders be improved to limit fraud, chargebacks, and improve trust/confidence with customers in their payments
Payments
Christelle Brenin, Payment Fraud and Chargeback Senior Manager, Swiss International Airlines / Lufthansa Group
Oct 1011:15
Conference pass
Presentation: How can airlines continually develop and apply energy-efficient operation techniques?
Sustainability
Hemant Mistry, Director Net Zero Transition, International Air Transport Association
Oct 1011:30
Conference pass
Keynote Interview: How SunExpress is embarking on an ambitious program of expansion and diversification
Keynotes
Interviewee: Max Kownatzki, Chief Executive Officer, SunExpress Airlines
Oct 1011:30
Conference pass
Panel: How can airlines maximise commercial efficiency with AI, driving cost improvement and revenue across the business?
AI/ML
Marcin Pilarczyk, Head of Data Science, Ryanair
Liliana García Magaña, Head of Business Intelligence, Viva Aerobús
Oct 1011:30
Conference pass
How Budapest Airport is revolutionising passenger experience with next-gen IoT
Airport Data, Security and Robotics
Gyorgy Farkas, Head of IT Project and Innovation Management, Budapest Airport
Oct 1011:30
Conference pass
Transforming Airport & Airlines Operations Plan through connected operations and real-time prediction driven decisioning with definitive ROI
Airport Innovation
Snehashis Ghosh, Director - Aviation, ZestIOT Technologies Pvt Ltd
Oct 1011:30
Conference pass
Panel: How can airports invest in relevant and sustainable passenger technology?
Airport Strategy
Istvan Szabo, Chief Passenger Services Officer, Budapest Airport
John Hudson, Chief Technology Officer, M.A.G.
Harry Barrett Jr, Executive Director, Palm Springs International Airport
Marcelo Mota, CIO and ORAT PMO, AIAAN Luanda Airport
Oct 1011:30
Conference pass
Fireside Chat: Understanding Ryanair’s future distribution strategy.
Airline Retail
Interviewee: Dara Brady, Chief Marketing Officer, Ryanair DAC
Oct 1011:30
Conference pass
Panel: How can effective communication strategies improve passenger experience across the entire travel experience?
Customer Experience
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Jason Ward, Chief People & Customer Officer, Azul Airlines
Mark Anthony Munsayac, Head of Customer Experience, Philippine Airlines
Sonja Arnórsdóttir, Chief Commercial Officer, Fly Play
Oct 1011:30
Conference pass
Elevating Airline Revenue Management: A/B Testing & Beyond
Digital & IT
Oct 1011:30
Conference pass
Presentation: Enhancing loyalty program engagement through constructing industry networks, within aviation and beyond
Loyalty
Cristina Yoshida, Director of Loyalty Program and Ancillary Revenue, Azul Linhas Aereas Brasileiras
Oct 1011:30
Conference pass
Panel: How can airlines attract passengers to their business through a convenient, advanced and engaging payment journey?
Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Verity Kyley, Head of Payments, British airways
Pedro Gavina, Payments and Fraud Manager, Iberia
Oct 1011:30
Conference pass
Fueling the Future: Sustainable Hydrogen- powered refuellers and ISCC Corsia/ISCC Plus Certifications
Sustainability
Oct 1011:45
Conference pass
Fireside Chat: Driving Business Forward: The Vital Role of Data for Today’s Digital Airline
Keynotes
Interviewee: Tanner Huysman, Director, E-commerce, Ancillaries, & Loyalty, Vueling Airlines
Session led by: 
Oct 1011:45
Conference pass
Robotics Panel: How are we making robotics a reality in the airport ecosystem?
Airport Data, Security and Robotics
Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, Munich Airport
Giulio Ranucci, Head of Innovation & Digital, A.D.R.
Oct 1011:45
Conference pass
Panel: Reimagine, refine, revolutionise – How are airports innovating for a transformed future?
Airport Innovation
Moderator: Steve Armitage, Head of Design & Innovation, Heathrow
Aaron Beeson, Director of Innovation, ANA Aeroportos de Portugal
Pablo Lopez Loeches, Head of Ideation & Entrepreneurship Division, AENA
Abhi Chacko, Head of Innovation & Commercial IT, Gatwick Airport
Oct 1011:45
Conference pass
Breaking Barriers: PKFARE's Tech-Driven Approach for Airlines in the Digital Distribution Era
Airline Retail
Session led by: 
Oct 1011:45
Conference pass
Panel: What kind of IT architecture transformation do we need to see to deliver on the promise of offer-order?
Digital & IT
Iris Taguet, Program Director for Modern Airline Retailing, Air France - KLM
Oct 1011:45
Conference pass
Panel: Inter-Industry Ecosystems – Will the future of airline loyalty be shaped through co-branding and collaboration strategies?
Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Dominic Purvis, SVP Product & Customer Experience, LATAM Airlines
Cristina Yoshida, Director of Loyalty Program and Ancillary Revenue, Azul Linhas Aereas Brasileiras
Rana Ghosh, VP Omnichannel, Product and Loyalty, Spirit Airlines
Oct 1011:45
Conference pass
Panel: How can we advance towards carbon neutrality on our journey to net-zero?
Sustainability
Moderator: Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Zita Barānova, Head of Sustainability, Air Baltic
Oct 1012:00
Conference pass
Keynote Interview: Taking the low-cost model to the next level in the Kingdom and beyond.
Keynotes
Oct 1012:00
Conference pass
Panel: How is the distribution landscape shifting and has the relationship between airlines and OTAs finally thawed?
Airline Retail
Ron Glickman, Chief Commercial Officer, Snowfall
Dara Brady, Chief Marketing Officer, Ryanair DAC
Justin Jovignot, Director, Commercial Strategy and Distribution, TAP Air Portugal
Oct 1012:15
Conference pass
LCC CEO Panel: As we approach 2025 how is the low-cost landscape evolving and what are the key trends emerging when it comes to predicting demand, supple chain,digital transformation and GEN AI?
Keynotes
Marcel de Nooijer, Chief Executive Officer, Transavia
Max Kownatzki, Chief Executive Officer, SunExpress Airlines
Oct 1013:00
Conference pass
Digital product panel: In an era of mushrooming Gen AI, evolving VR, increased customer expectations and self-service demand how are airlines adapting their digital products to keep up?
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Marthe van Rooij, VP Digital Product Management, Air France - KLM
Oliver Schmitt, SVP Digital Customer Solutions & MD Digital Hangar, Lufthansa Group Digital Hangar GmbH
Oct 1013:30
Conference pass
Presentation: Establishment of a data governance system and its implementation.
AI/ML
Jung Hyun Kil, Data Governance Manager, Korean Air
Oct 1013:30
Conference pass
The DTC1 pilot project: KLM’s pioneering biometrics project and vision for the future passenger
Airport Innovation
Oct 1013:30
Conference pass
Presentation: How can the entire ecosystem collaborate to reduce wait times and improve passenger satisfaction?
Customer Experience
Chamith Seneviratne, Customer Experience Manager, Air Canada
Oct 1013:30
Conference pass
Presentation: Unlocking Seamless Loyalty - Cathay Pacific's cardlink program for enhanced partner integration and optimised earning for customers
Loyalty
Oct 1013:30
Conference pass
Presentation: Which industry shifts and trends may ultimately accelerate widespread NDC adoption?
Payments
Jeyhun Efendi, Senior Vice President Commercial Operations & Ecommerce, flydubai
Oct 1013:30
Conference pass
Fireside Chat:Disrupting Revenue Management: The Partnership Between VivaAerobus and TravelX
Revenue Management & AI
Francisco Vigo, CCO, TravelX
Oct 1013:30
Conference pass
Presentation: How can we integrate market-based measures such as carbon offsetting emissions trading into our overarching sustainability strategies?
Sustainability
Gonçalo Pires, Chief Financial Officer, TAP Air Portugal
Oct 1013:45
Conference pass
Vueling: An overall airline transformation story
Keynotes
Oct 1013:45
Conference pass
Case Study: Practical Applications of Machine Learning on Roster Data Predicting Crew Absences and Measuring Satisfaction
AI/ML
Manuel Van Esch, Managing Director, zeroG GmbH
Oct 1013:45
Conference pass
Panel: How can airports harness the digital economy to build and maintain advanced commercial ecosystems?
Airport Strategy
Moderator: Lorenzo Di Loreto, Managing Director, MAI Munich Airport International
Ioanna Papadopoulou, Director Communications & Marketing, Athens International Airport Sa
Philipp Ahrens, Senior Vice President of Center Management, Vienna Airport
Oct 1013:45
Conference pass
Panel: Is it time to re-define the metrics used to measure the success of the passenger experience?
Customer Experience
Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce
Maria Martishenya, Customer Insights Specialist, FLYLEVEL
Ira Fernández-Lázaro, Senior Executive Strategic Planning, Düsseldorf Airport
Chamith Seneviratne, Customer Experience Manager, Air Canada
Sofia Franco, Chief Customer Officer, TAP Air Portugal
Oct 1013:45
Conference pass
Panel: From airline to modern retailer – how can airlines align the payments and distribution worlds?
Payments
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
Jeyhun Efendi, Senior Vice President Commercial Operations & Ecommerce, flydubai
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Oct 1013:45
Conference pass
RM Panel: How will the shift in market demand, adoption of a new AI ecosystem, offer-order and the cost of sustainability impact revenue management teams in the next 5 years?
Revenue Management & AI
Moderator: Sinead Finn, Founder, Affinnity
Chris Stacey, Vice President, Commercial, Uplift
Simon Rimrod, VP - Head of Commercial Offer and Pricing, Lufthansa Group
Oct 1013:45
Conference pass
Panel: How can the aviation industry effectively address the commercial challenges posed by sustainability efforts while meeting evolving market demands?
Sustainability
Moderator: Lukas Kaestner, Co-Founder and CCO, Sustainable Aero Lab
Gonçalo Pires, Chief Financial Officer, TAP Air Portugal
Oct 1014:00
Conference pass
Fireside Chat: The Airline Industry Reimagined: A Conversation Between VivaAerobus and TravelX
Keynotes
Oct 1014:00
Conference pass
Panel: How can airlines harness the power of data to achieve greater efficiency, agility, and competitiveness in a dynamic industry landscape?
AI/ML
Rahul Chogle, Head - Data Science, SpiceJet
Jiwoong Kim, Manager, IT Strategy, Korean Air
Oct 1014:00
Conference pass
Panel: Seamless & Sustainable: How are we building our smart airports for the future with sustainability goals and passengers at the forefront?
Airport Innovation
Ira Fernández-Lázaro, Senior Executive Strategic Planning, Düsseldorf Airport
Mieke Struik, Senior Manager Commercial Strategy & Technology, Royal Schiphol Group
Jennifer Berz, Vice President Strategy and Sustainability, Fraport AG
Oct 1014:00
Conference pass
Panel: Moving from transactional loyalty towards a more interactive, personalized model
Loyalty
Moderator: Harald Deprosse, Partner, Envolved GmbH
Arturs Garais, Web3 Project Lead, airBaltic
Oct 1014:15
Conference pass
Chief Transformation Officer Panel: How do you successfully transform and develop your airline in an era of constant change, geopolitical issues, sustainability demands, technological advancements and
Keynotes
Moderator: Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group
Ginger Hughes, Chief Transformation Officer, SAS
Oct 1015:00
Conference pass
BATTLE OF THE AIRLINE APPS
Keynotes
Jerry Angrave, Customer Experience Consultant, Empathyce
Chris Gale, Product Lead - Mobile & App, Emirates
last published: 25/Jul/24 14:05 GMT
Created by
Terrapinn is proud to be a member of isla.
Working together to build sustainable events