SERVICE DELIVERY

The Service Delivery Conference centres on transforming government services to be more efficient, user-friendly, and responsive to citizens.

Key themes include modernising legacy systems, adopting technologies like AI and cloud computing, and designing accessible, personalised services.

Attendees will learn best practices in data management, cybersecurity, and compliance while exploring ways to streamline processes and improve delivery. With a focus on scalability, future-proofing, and citizen engagement, this track equips government leaders to provide sustainable, high-quality public services.

WHO ATTENDS?

Federal Government Agencies:

• Digital Transformation Agency (DTA)

• Department of Human Services (Services Australia)

• Australian Taxation Office (ATO)

• Department of Health

• Department of Home Affairs

• Department of Social Services

• Office of the Australian Information Commissioner (OAIC)

• Department of Education

State Government Agencies:

• State Departments of Premier and Cabinet

• State Departments of Health

• State Departments of Education

• State Departments of Transport

• State Departments of Human/Social Services

Local Government Authorities:

• Local Councils and Regional Authorities

Other Stakeholders:

• Public Sector CIOs and CISOs

• IT and Digital Service Managers

• Policy Advisors and Legal Counsel

• Customer Experience and UX Designers

• Data Analysts and Data Scientists

WHY ATTEND?

• Gain insights from experts and real-world case studies to improve digital service delivery
• Attend workshops to enhance skills in UX design, service management, and data analytics
• Learn about emerging trends like AI and cloud computing, and align strategies with government goals
• Use data insights to make informed decisions and ensure compliance with regulations
• Get inspired by creative solutions to improve services and overcome challenges
• Improve user experience through citizen-centred design to meet public needs
• Optimise resources and manage budgets efficiently
• Address security risks and protect citizen data from cyber threats
• Develop leadership skills to drive digital transformation and advocate for change
• Design flexible, scalable services that adapt to changing demands
• Ensure transparency and communicate effectively with citizens
• Break down silos and collaborate across departments to deliver integrated services
• Connect with peers and private sector partners for collaboration and resource-sharing