NICE

Platinum Sponsor

NICE is a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond. Over 25,000 governments and supporting organisations in more than 150 countries partner with NICE to transform and elevate every customer interaction for unmatched service delivery. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE has helped organisations across Australia, including Regional Australia Bank and Horizon Power, transform their contact centre operations and deliver unparalleled customer and user experiences.

CXone is the industry’s leading CX native cloud platform. With CXone, governments and supporting organisations can address modern consumer and employee expectations by delivering consistent, frictionless, and personalised digital-first experiences. CXone offers an innovative and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents, and complete performance suite embedded with purpose-built CX analytics, AI, and domain expertise.
With NICE, it’s never been easier for governments and organisations of all sizes around Australia, and the globe, create extraordinary customer experiences and service delivery while meeting key business metrics.